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Toyota RAV4 EV won't start sometimes

car will sometimes not start sometimes, dealer said to try a couple things which seem to work , but a new driver would be stuck

Interesting on a brand new car. Did it do this on the test drive? Did the dealer demonstrate this on other 2019 RAV4s on the lot?

The title is inaccurate, the last year for the Rav4 Electric Vehicle was 2014.