2017 Volkswagen Golf - Roof won't close

sun roof will not close

I would first check the fuse and relay for sunroof. check to see if the tracks are not blocked or broken. also switch for sunroof may be defective.
there is a special hex shaped tool to manually close the roof by putting it in the motor and manually turning it until closed. see NOTE in link below.

Volkswagen Golf Service & Repair Manual - Closing sunroof by hand - Sliding sunroof (vwgolf.org)

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