The liftgate on my 2011 Toyota Highlander will not close without an additional firm push. Seems like it has slipped out of alignment. I brought it to dealership service advisers’ attention at least 2x previously. Just learned that Toyota had a warranty extension on the problem, but that expired 3/24/19, and now they won’t fix it.
If the warranty is expired, it’s on your dime. Take it into an independent mechanic.
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Did you actually have them look at it and give you an estimate of the repair cost ? If you did before 3/24/19 contact the corporate number in your manual and they might help.
Other wise it is off to a body shop you will go.
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