I recently purchased a slightly used 2011 Subaru Outback. I really like the car so far. But unfortunately the previous owner only turned in one key when they traded it in. I went to my local Subaru dealer to get a second key and there were two pretty expensive choices. I could get a key with the lock and unlock buttons, or a plain key with no buttons(they called it a valet key). I opted for the much less expensive valet key and had it programed at the dealer.
I discovered shortly thereafter that when I use the new valet key to unlock the car door after locking it earlier with the other key or the lock button on the door that the car alarm goes off. Every time.
I went back to the dealer and asked them to fix this so that the alarm does not go off, and after several hours they told me that the security system is programed to do this intentionally and the key works just fine. They said that if I don’t want the alarm to go off when I use the valet key that I need to manually lock the doors with the valet key every time, and then unlock them with the valet key. This seems to me to defeat the point of having two keys if I always have to lock and unlock the car using only one of them.
Has anyone else had trouble with the valet key and the alarm like this? Does anyone know of a way to fix the problem with the alarm going off when using the valet key after locking the doors with the other key?