1994 Mercury Grand Marquis- Old windows

Windos have to pull by hand to close

Door panel needs to be removed by tech, so they can determine what’s causing the mechanism to stick.

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A 94 may have nylon/plastic gears in the drive mechanism. If you can hear the motor, but window does not move, the gears are stripped.
Either way, George is correct, the door panel has to be removed to assess the problem and make necessary repairs.

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Maybe something’s broken.

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Maybe they just need to be lubricated. If you are going to drive a 30 year old car you are going to have to learn how to maintain it, because many mechanics don’t want to be bothered and those that do will charge you quite a lot.