When I turn my steering wheel of my 2021 Kia Niro for things like parking the car, I hear a noise. It sounds like a mild scratching noise or maybe like I’m dragging very flat tires over of the pavement (as the wheels turn). Any idea what the cause of this would be?
Is the car moving? If your stopped that’s normal.
There a several possibilities, including sagging fender liners, some kind of restriction w/in the steering column, and–of course–things like CV joints and the steering rack. But, if you have less than 60k miles on the odometer, it’s not your problem. Simply take it to a dealership for free repairs.
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Just to add to the above post. Kia/Hyundai being Kia/Hyundai, has had some issues with the EPS (electronic power steering) steering columns… If this is while the vehicle is moving then you might want to take it to a dealer or a Shop that does steering columns…
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@rogeriraruby_178843 Is this going to be like some of your other questions where you never said if the problem was solved .
It doesn’t happen when I’m moving, but it never sounded this way before. My car does have less than 60k.
In reply to VOLVO-V70’s comment, for some reason it never occurred to me to do this. I’ve gone back and added this to my previous questions. Thank you for the suggestion.
Hopefully, you will call the dealership a.s.a.p. to make an appointment for the free repair.
Many people complain about that noise: it is the sound of the tires scuffing the pavement, this is not a manufacture defect.
The noise becomes more noticeable as the tires age, the dealer will probably offer you a set of tires for $1500.
Best practice would be to turn the steering wheel less aggressively while moving slow or stopped. Also, maintain proper tire pressure.
Current Status:
I took my car to the Kia dealership. They said that the steering column needed to be replaced. They kept it for two days and then told me that it wasn’t the steering column and that they needed to replace the worm shaft. I’m still waiting for the part to come in so that they can do this.
When we got the car back, after they replaced the steering column (or decided that it didn’t need replacing - I don’t know which), the gear shift was noticeably tighter than usual. I’ve either gotten used to this or it’s loosened up some since we first got it back.
Have you tried @Nevada_545 's ideas implied above, assess for sound changes with different tire inflations or w/ different tires?
I have not tried those things.
Latest Update (Dec 6): Kia was supposed to order a Worm Shaft for my car. The last time I heard from them (Oct 15) they told me that they should have it in a day or two. Unfortunately, I’ve been very busy and I haven’t gotten around to following up. Since they haven’t contacted me, my guess is that they never got the part. I think my next step with be to talk directly with the service manager and, if that doesn’t go well, then contacting the Kia company directly.
They may have been busy also and forgot to call you, or X thought Y called and Y thought Z called, and after not following up with them, they may have sent it back by now, IF it really came in… Remember, you are only one person ordering one part, they have thousands of customers trying to keep up with… Or they could just be lazy and didn’t call…lol
If you special ordered a car from them, would you not be calling to see if it came in after the allotted amount of days?? Do you ever get busy and not follow up? wait, you just did…
Not being mean, but before going down there or calling showing your a$$, remember they are human just like you… Now if you keep checking in with them and start getting the run around, then is the time to move up the ladder…
Good luck, hope it is taken care of soon…
You may need to change to a different repair shop.
The repair process is usually more productive when the customer leaves the vehicle overnight until the parts arrive. Most dealers receive a parts shipment every day from the warehouse.
The parts department usually makes the notifications for parts arrivals, you may have missed or rejected the call. It is your responsibility to then contact your service advisor or to drop off the vehicle for repair. If you do not have the part installed, after 30 days the part would be available to other customers.
You haven’t been back for 7 weeks, don’t you think they are waiting for your return?
I was texting with someone there and she was reliably texting me back. I’ve been dealing with this for quite some time, but here is the transcript as of Sept 19.
Sept 19: I wanted to let you know that I am still waiting for the part to come in.
Sept 21: I will get with the parts department for an ETA.
Sept 21: The part is on back order.
Oct 11: We still have not received the part.
Oct 15: The ordered part got canceled. He placed another order. Once I get the part, I will either text or call you.
I patiently (or maybe impatiently) waited and then replied on Nov 1 saying, “It’s been a couple of weeks. The part is still not in?”. I waited and then never heard back. I got busy and that’s where things currently stand.
I apologize if this is waste of time for everyone to read, but I thought that the previous comments deserved a response.
Clearly, someone at the dealership dropped the ball.
Rather than dealing with them via phone or text, I suggest an in-person visit. I find that a face-to-face interaction is more productive… as long as you keep things civil.
The part could still be on back order… Call another dealership and ask to speak to the parts department, ask them for the apart, if it is (still) on back order they will confirm it… Don’t mention your issue with your current dealer…
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