I just picked up my brand new 2015 Jeep Patriot on 1/15/15. Exactly one week after having the vehicle (1/12/15), we I got into my car (on a rainy day…the first rainy day since I had the car) there was water dripping from the lights above the dash board. There was water dripping all down the radio, heat/AC controls, gear shift, and some sprayed onto the steering wheel and dash, and both front seats. I quickly realized that water had been collecting inside the lights above the dash. When I turned the car on, the CD player was making a clicking noise and saying load CD or eject CD and would just go on and off sporadically as I drove to straight to the dealer, water would continue to pour out from the lights as I drove every time I made a turn. I called the dealer and brought the car right in as soon as I discovered the leak.
I was told to drop it off at the service department, I did and then went over the the sales department. I spoke with the sale manager and explained to him what had happened, how I was very upset about this happening a week after picking up the car, and how I did not want the car anymore. I’m very upset about all the water damage and do not feel it is fair that I should have to pay for a damaged car. He gave me a loaner car and said that the service department would work on the issue. A member from the service department came over to me and said that they will look at it in the morning and let me know the what’s going on and fix it and hope to return the car to me tomorrow. He also set me up with a loaner car which I appreciate, but even if they “fix” the problem, the damage has been done to the car and I am not paying for a water damaged car. I want to return the car. When I got home from Huntington Jeep this afternoon I called Jeep costumer service (800-247-9753) to report the problem. I spoke with a representative. I told her everything I said above, including that I no longer wanted the car. She asked me if I wanted the car replaced. I said yes, I would be more than happy to work with with the Jeep dealership I bought the car from and have the car replaced.
The Jeep dealership replaced the tracks of the sunroof and water tested the car and said it was fine. They did not do anything to address the water damage and when I specifically asked about the CD player and how I said when I brought it in that it was making a clicking noise and saying load/eject CD when on CD was in the player…they responded that the CD player was working. I really feel like they did nothing to address the water damage or check to see if any of the electronics were damaged. They also had the car for a week…waiting on the parts to come in. I requested that the car be kept inside due to the leaking issue. Once the sunroof was “fixed” I was told by the service manager that I had to return the loaner car even though I told him I was not taking the car back. He said that since they were done working on the car the loaner had to be returned but that I could leave the vehicle on the lot until I resolved everything with Chrysler resolution team.
I currently have a case manager from Chrysler’s resolution team in their legal department. However, I have to wait 2-3 business days to hear from her, every time I call her direct line I get her voicemail, and the past week and a half no progress has been made on giving options to resolve my issue. My case manager states she is waiting to hear back from the general manager from the dealership. It is not 1/26/15 and no forward progress has been made. I am extremely upset and frustrated and don’t know how to make anyone from the dealership or Chrysler understand the concern for water damage done to vehicle and how I am not paying for a brand new car that is water damaged.
**If anyone has any ideas or suggestions that could help me get some resolution in my case I would greatly appreciate it!