I am requesting that someone consider assisting to an ongoing dispute I am having with Chevy in regards to the cause of a locked ignition cylinder on my wife?s 2008 Equinox, which inexplicably would not turn on on a Staurday.
Once the car was towed in and was repaired on Monday I learned the dealer had to drill out the ignition cylinder and replace it and performsome magical mubo jumbo to reprogram it. They did give me my same key though. Hmmm?
It appears Chevy Customer Assitance on the advice of the dealer mechanic who serviced the car have reached an agreement on the cause of the locked ignition cylinder - pocket lint!
Apparently this mystery lint ‘gummed’ up the lock.
I on the other hand am pretty skeptical of their diagnosis and am sure there are some important clues which they may have missed in their (ahem) guess as to the actual cause of the defect.
Clue 1- The keys resided in my wives purse and not my pocket (the actual makeup of her purse interior is a mystery and even I wouldn’t go there).
Clue 2- On the morning that the incident occurred I really believe that no pocket lint landed on the key nor do I recall using the key as an impromptu ear swab and so ear wax is also not a likely source.
Clue 3- Jason, the nice fellow at the Chevy Customer Satisfaction Center who relayed the lint concept to me was unaware of any Transportation Safety Bulletin (TSB) on lint.
He was also unimpressed as to the likelihood that my problem could have on the potential for one of the largest recall risks in automobile history due to the improbable number of pockets from which lint can be introduced into any number of similar vehicle ignitions.
I even offered to run the statistical analysis for him since I am an industrial hygienist
and even the smallest risk engages us for a living. Consider how we explain the hazrds of mold to hapless mechanics for example.
Having reached the plateau of the forensic (dispute resolution) science on the matter, I am turning to the public for some assistance as Jason at the Chevy Customer Assistance Center, the dealer and mechanic were unaware of your able help, and had stated they had never listened to Car Talk before.
I?m sure the entire GM family including Chevrolet would be glad, as they have in the past to receive anything free (including your two cents) for the resolution.