The colored back up camera goes to black and white in warmer weather. Have taken it in twice and they state it is an engineering problem that is being looked into. Said to wait for a recall. Anyone else having this problem.
Document your failed efforts and review your State’s lemon laws.
As stated keep up with the efforts to have it looked at, there will probably be a TSB out on it sooner or later as soon as they see a pattern and or someone figures out the repair, kinda doubt it would be a recall issue on it, but I could be wrong…
Also might call another dealer further away (maybe even in a warmer climate, if your up north) and ask them have they run across it yet and if any updates about it..
Worst case, call Honda Corp and explain to them what is going on…
If other models are running that infotainment center and having issues then you know it is something with the system, if they are not having issues then it will be something in the wiring etc related to the CR-V’s only…
Last thing, probably check out some CR-V forums to see what they are saying.. I know on my truck forum, if/when something going on, members are posting about it a lot…
The chance of another CR-V owner seeing your post is low. You will have better results on a Honda Forum .
Rather than just relying on one dealership, I urge the OP to contact Honda of America. Contact info can be found in your Owner’s Manual. When you speak with them, you should request an appointment with the Regional Service Manager when he/she is next at the local dealership.
These supervisory people may have more technical expertise than the people at the dealership, and they may be able to motivate the dealership to correctly address the problem.
I bought a lemon car cuz camera didn’t work.
Has branded title.
Was real cheap
Mine seem to do that depending on the amount of ambient light. It has no real detrimental effect for me on the efficacy of the system. I can still see everything, just not in color. Sometimes, it actually has more detail that way, kind of like the difference in B&W photos versus color.
Unlikely this would be deemed a safety hazard precluding safe use of the vehicle. So unlikely any recall would be issued. More likely a TSB of some sort would be published when/if a solution is found.
+1
Nor, is it likely that this would qualify for a Lemon Law buy-back.
Every LL statute that I have seen states that the defect must be one that “materially affects the safety or drivability” of the vehicle. If the camera works–albeit in B&W instead of in color–I doubt that it would be considered eligible for a LL buy-back.
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I looked at NHTSA.gov for recalls, complaints, manufacturer communications and investigations. Your problem doesn’t show up. There are complaints about a blank screen in reverse for 2023-2025 CR-Vs, but not color to black and white. I am not saying you don’t have a problem, only that this isn’t a widespread problem. Whoever suggested that you wait for a recall was blowing you off. NHTSA initiates recalls. If they haven’t had any similar complaints, a recall isn’t coming any time soon.
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Without knowing all the details, it’s impossible to know if that’s exactly what the customer was told, or if that’s the language the Service Advisor used just because it’s a term that’s used when talking to the general public.
It’s not an effective use of time to explain to the typical retail customer the difference between a Service Alert, Technical Service Bulletin, and Recall. The advisor probably told the customer that there will be a fix of some sort forthcoming if and when it’s decided that this is a notable issue on enough vehicles. Remember, you and I have more technical training and ability than the average service writer.
The complaint was that the backup camera goes from color to b&w intermittently in warm weather. There’s no way I would give the customer any kind of remedy under lemon law or warranty dispute for this issue.
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Lemon law: are you saying that the customer should be prepared to keep this car regardless of whether Honda is able to fix it?..regardless of the time spent in the shop?..regardless of whether his dealer just blows him off? What is the customer to do if a year from now it is not fixed? Answer; go to a lawyer with full documentation in hand.
Simple facts: a backup camera system is not rocket science. His car is clearly broken. He has a warranty. Therefore he has recourse or multiple recourses
Just did a search and find this is a systemic issue that has been going on for some time. Take a look at this post thread. Pay particular attention to the post by stefdad…
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Yes. At least under state Lemon Law guidelines. Now, every state has varying versions of a lemon law, some more comprehensive than others, but in a nutshell where I live the issue has to be a significant nonconformity which substantially affects the use, value, or safety of the vehicle. A backup camera that intermittently displays in b&w instead of color checks none of those boxes.
Every manufacturer is required to provide their retail customers with a no-cost avenue to seek relief. This means the consumer can file a claim for the specific issue and request a non-binding arbitration hearing in which the arbitrator will award or deny a buyback or replacement vehicle. If the hearing goes in the consumer’s favor, the manufacturer has to comply. If the hearing goes against the consumer, the consumer is free to pursue further avenues at their own expense.
So a more detailed answer to your question is Yes, the OP should expect to keep the car unless they are willing to spend time and money pursuing it. Now generally speaking things are resolved before they get this far because car makers find it in their interest to have happy customers. But if there is no fix available yet, there’s not fix available yet.
Well, there’s an example of total entitlement and lack of reason. One guy stating he stood there and yelled at everyone at the dealer, claims he’s a victim of fraud, filed complaints with the state atty general and consumer agency, says he’s going to protest at the dealership. All over a nuisance complaint.
Reminds me of the guy who filed a lemon law claim because his mud flaps didn’t keep the sides of the truck clean.
When the Reddit link shows that this is a three-year old problem. it is clear that Honda Corp is not taking this seriously. It is clear that this has been a huge frustration for some owners. This is not rocket science. By now, Honda engineers clearly know what the problem is (they are not that dumb). But the bean-counters do not want to fix it. It surely is time to let the lawyers on both sides have a go at it. Or, just wait until somebody in a bright orange jacket is run over because it showed up gray and blended with the shadows.
I looked at NHTSA.gov and carcomplaints.com and the rear view camera is not reported as a problem over the past four years.
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To be fair, Honda does not manufacture the cameras and while they may know the camera is where the fault lies, they can only pressure the camera manufacturer to expedite a solution or move to a different supplier. But here’s where the rub occurs (having been down this road many times in my career) the issue may be a combination of factors; some in the camera design and some in the implementation of it in the vehicle design. As asemaster pointed out, the vehicle manufacturer would prefer happy customers so it seems clear to me it’s not a slam dunk kind of fix.
There will always be the full range of reactions to something like this. I think most people would categorize it as an annoyance versus some life altering failure that causes them to melt down in a showroom.
You do know that the default mode at night is black&white imaging, right? Depending on the amount of ambient light and if the design uses IR lighting to augment the back up lights…
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I presume that you are not calling the OP a liar, even if he and others have not reported it to those two agencies. This means that Honda has also not reported it. So, we still have a problem unresolved for three years. If Honda won’t acknowledge this, the next question quickly becomes what else is Honda stonewalling?
How can there be a problem that hasn’t been resolved or reported for 3 years if op has a 2025 model year car . . . ?
Read my response above (#8).
You are correct. I was unaware that the system shifts to B&W in a dim lighting. It sounds like this subsystem is the likely culprit.
I note that the defective image that has been presented here shows a B&W image, but the alignment lines are yellow, so the display unit is still in color mode.