2019 Toyota Highlander Hybrid - Hybrid no hybrid

My problem is my 2019 hybrid highlander gets the same message , the hybrid has stopped. Sometimes it takes several attempts to start. I took it to the dealer, they said nothing is wrong , that I press down wrongly. For the first full year it did not happen at all and now it happens at least once a week.

Has the low pressure fuel pump been replaced? The recall was issued July 15, 2021.

After the no start condition is the check engine light on?

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