jerking while shifting between first and second gear, rough shifting into reverse (pops into gear) I have brought it in to the dealer in gilroy, CA 2 times and saturday 01/11/20 will be the 3rd time. the first time they changed the transmission oil and the second time the mechanic was unable to feel the rough shift and we’ll see what they say on saturday.
Have you begun to familiarize yourself with CA’s Lemon Law, just in case you need to make a claim?
If it is not too inconvenient you can try another dealer, it would be advised by me to observe conditions and be able to replicate it at the shop.