Never had any major issues with this car or my previous Genesis, until a very major issue. We brought it in over 5 months ago due to a weird sound on startup and after turning off. They diagnosed it and tried a small replacement and it still didn’t work. That’s where things got interesting…
-Rebuilt engine replacing headers and some of the valve stems and it would not start
-Did a total rebuild whatever that means and it had serious timing issues causing some damage
-Replaced the damaged parts and rebuilt and had timing issues
-After 3 engine rebuilds and coming up on 3 months I was concerned and escalated to the Warranty department at Hyundai Motor America
-They got a crate engine approved which took 4 weeks
-Installed everything and missing some parts so another 2 weeks
-Attempted to start and valve stems bent and are ordering replacements
So now we are over 5 months of it not being on. 9 Loaner vehicles with 12 different sets of plates as the tags have worn out. 15+ Trips to the dealership 50+ Calls to dealership or HMA Warranty. Everyone is super apologetic, but this week I escalated again saying I had no confidence that if and when they had it repaired it would function anywhere similar or for as long as before the malfunction. We drive low mileage keep the vehicle in pristine condition.
The Executive I spoke with at HMA Warranty agreed we may need to look at other options and would need to engage that team and see what they are.
What am I likely to get as “other options” I’m assuming a buyout for fair market value or a similar vehicle? What should I ask for?
I just feel like we won’t find a similar vehicle or get enough money to buy something similar quality. As many know with Hyundai’s there’s heavy depreciation for the first 3 years then very level, so we had just eaten all that depreciation and would lose the 6 years of warranty covered low depreciation time we were planning on. Just never run into anything like this before and as it’s more then 2 years old it wouldn’t qualify under Texas’ Lemon Law so just trying to prepare and plan.
Thanks in advance for any help or advice you can give!!