Not thrilled at all with the outcome of the discussions. They gave me about $20 off the filter price and took back the auto generated charges for the “shop supplies” for $66 total. In the price of the transmission work that would be fine, I guess, but in the overall cost of $799 it is no good. AND that is a shop credit, but I have no desire to go back…
They would not budge on the NGK spark plugs at $28 a plug, insisting that they gave me a good deal that the list is $29. I looked up the part number that they gave me and on the NGK site it says $12/plug, but arguing any more would be a waste of breath.
This was a hard/expensive lesson. I asked him if I called and asked for an estimate on the transmission work he would tell me $362 and swore that would be the price. It would be an empty shop…
I appreciate your help, I am certain that he was very annoyed that I came with my guns loaded. Of course, not annoyed enough to get down to a reasonable price.