Notice to come in to dealership for a computer update for transmission on 2010 Ford Fusion SEL. After update, transmission flared and damaged occured needing repair. After repair vibration was present when stopped at traffic signal. Dealership torked motor mounts. Vibration returned and is worst. Car had 10K miles when update was done damaging transmission. MPG fell by 3.5 mpg in city/highway driving from previous high before repairs. Can this be a motor mount issue? Car has 20K miles now.
On a fully-warranteed, very new car, everything related to the engine and transmission is covered and you should have no doubts about the condition of the car–especially after it was worked on at the dealership.
If you feel that you are not getting your questions answered properly at the dealer level, or if you feel that you are not getting the type of service that you deserve on this new car, then you need to contact Ford’s Customer Service staff at the corporate level. Contact informaton can be found in your Owner’s Manual.