As a concerned Bob Moore customer and an Arkansan, BOB MOORE MAZDA cost me $15,000 plus a new monthly car payment of $543. They did nothing but replace a defective turbo without correcting the problem and that is NEGLIGENT!
When I pulled their BBB rating last year…it was D- with 52 unresolved complaints over 36 months. I have no idea how it shows A+ now, but I have the screen shot when it was showing D-. If you’d like for me to embarrass you and Bob Moore even more than you just embarrassed yourself, let me know and I’ll post the D- BBB score for all to see.
It’s very nice of the Oklahoma people to stand up for their home state car dealers. Especially since everyone knows what an honorable profession it is to sell cars. A car dealer with 17 dealerships needs you to step up for them.
Now why don’t you tell us what your relationship to Bob Moore Auto REALLY is. I’m sure we’d all be interested in that.
What’s your name Cargal? Are you afraid to identify yourself? My name is Kevin Weisinger and my wife and I have been taken advantage of in the worst way by Bob Moore Auto Group. They replaced a defective part on my vehicle without determining why it failed. They didn’t even follow the recommended procedure for replacing a turbocharger. They changed my spark plugs (Wait…What?) , but not my oil, oil filter, air filter or fuel filter.
ARE YOU KIDDING ME?
$3,000 repair…they had my car for a week and none of the above? WHY NOT???
Now…why don’t you tell us that Mazda doesn’t recommend changing those items, so there isn’t anything I can do about it. Keep in mind, when I sent documentation from Mazda that oil, oil filter, air filter and fuel filters need to be changed as part of the recommended process of changing a defective turbo. It happened to referenced a turbo diesel at the top of the document…so Bob Moore leadership pounced on the fact…oh yes…we do all those things for a turbo diesel engine, but not a turbo gas engine. :-0
ARE YOU KIDDING ME??? Diesel, but not a gas engine?
Bob Moore says they change those items on a turbo diesel…but not on a gas turbo. ANY MECHANIC ON THIS SITE (That last name isn’t Moore) CARE TO SUBSTANTIATE THAT?
I didn’t think so…
Ask any mechanic on this site if that was the right thing to do? Once you do that, ask a mother if she would wipe her baby’s bottom before putting on a fresh diaper. If she says…No…she works at Bob Moore Mazda.
Cargirl…you a mother???
I’ve taken my case to the COO of Bob Moore and he just laughed. One thing about Oklahoma I am glad about…small claims court pays $2,500 more than Arkansas does.
Let me know if you’d like me to post the screenshot of Bob Moore’s D- BBB rating from 2016. The Oklahoma Attorney General’s office has 9…no 10 customer complaints against them.
Bob Moore has had every opportunity to meet me half way. Since they choose to tell a completely opposite story than mine to the AG and anyone that requests a rebutted regarding my situation.
I am like a Pit Bull with a bone. I’m not letting this go without a fight. Trust Me!
The Best thing Bob Moore can do is contact me to resolve this matter. If not…Small Claims Court is next…then if not resolved there…I’ll use every legal means to address this in the court of public opinion throughout the state of Oklahoma.
My brother in law’s best friend lives in Owasso, OK. (Google it…) If Bob Moore wants to play with me…I’ll play with them…legally of course.
I hope to heaven above…no one I know breaks down in Oklahoma. Bob Moore Mazda and Bob Moore Auto Group has been a nightmare. BOO!