I bought a new Mazda CX-5 several years back. I have taken it back to the dealer religiously for all maintenance including oil changes. The car has run perfectly, no issues. I have 55,000 miles on it.
Two weeks ago I took it to the dealer for an oil change. It was supposed to be done in an hour. 90 minutes later, the Service Adviser apologized and told me I could go pay and pick up my car. They told me no charge due to it taking so long. I waited for my car, but after 15 minutes went to find someone. I was told that they were sorry, they had spilled oil all over the engine. I could have a loaner, but it would take a couple of hours to clean it up.
The next day they finally called to tell me that the oil had ruined the catalytic converter and that it would have to be replaced (at their cost-no charge to me).
Two days later when it was scheduled to be completed, they told me that the engine was ruined, but that it had nothing to do with the oil spill. They wanted to know when I had first noticed the engine making odd sounds when idling. I told them I had never heard anything wrong and that engine had performed perfectly up to then.
They said it must have been something prior to the oil change. They would replace it at no charge as the engine was still under warranty.
- Does anyone believe that the oil spill had no bearing on the engine failure?
- How much resale value am I losing in my car with a new engine?
- Do I have any recourse?