Hi: We were the victims of a hit and run by an Amazon Tractor-Trailer. The front passenger door unit was almost torn off, along with damage around the side of the car especially into the fender/pillar. Some damage to rear door as well. After a lot of hard work we have finally gotten the company to take responsibility. 2 different appraisers seem to think this is repairable, and now we are in the process of identifying a good body shop in our area (Fairfield County, CT).
Also pls keep in mind this car was brand new when we bought it (late 2017) with 11miles on it. We’ve taken very good care of it and it isn’t heavily used (20K miles at the time of the hit and run). Wanted to request advice from the community on a couple matters:
So the appraisers seem to price a used car door unit for replacement of the current one. Since the whole door unit is required, the appraiser had suggested a used door. Are used or after market units of this kind still geniune Toyota parts? Or should we insist on new parts from Toyota?
The appraiser assured us that the shop has full control on what goes into the car and if they have an issue they will bring it up with the appraiser. Is that the reality of how this works? At least 1 shop seemed to think that the goal should be to work inside the appraiser’s estimate.
The appraiser also said that in CT there is no post-work certification offered by the appraiser. How do we vet or get a post-work eval of the Auto body’s work before we release the insurance company of its obligation?
Any recommendations on auto body shops in Fairfield county, CT who would be good for this kind of pretty heavy duty (I think) Auto body work?
Thx so much for your thoughts and advice, Chitra