10-4. I called the local folks. The corporate folks called me (I assumed at the request of the locals). I’m not sure at this point who the preferred people to talk to are. I’ll give it a few days and deal with whoever responds first, I guess.
I had that problem with Travelers when that lady backed into me. The locals started and submitted the claim and then corporate in Olathe balked and said the insured had changed her version of what happened. The locals faxed the police report (with the clear admission from the insured) and the corporate adjuster finally looked at it and called me back with an OK. It took a week and I wasn’t impressed but very glad I got a police report and paid the $1.50 for a copy. The locals can help but eventually you have to deal with the person that can close the file.