not this OP’s issue, but I have had a number of people come to me with this complaint, and the issue was simply to turn the headlights on.
They were driving with the daytime running lights on, and saw the ‘head;lights’ were on, then the selector for the brights wouldn’t do anything- because the headlights weren’t actually selected to be on. I see this quite often on the highway at night. Folks driving with no tail lights or dash lights, but ‘headlights’ on. Shows ya how often they check their dash for speed or gauge issues…
This usually happened with folks that were driving a new to them car, as what they are used to driving had automatic headlights.
The looks on their faces when I explained the difference between DRL and Auto headlights was worth the hassle.