Ford will buy it back, for fair market value + 15%
https://tradein.ford.com/?referralId=01e5b99a-dbf8-4c0d-9ca1-61e8587756ac
EDIT, the recall # is 23S33
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Yeah, I talked to Ford. I paid 22k for it in April. Ford will only give me 14k
Too big of gap for me… I love the car. I’m gonna keep it and wait for the fix.
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The service manager should be receiving recall announcements as the occur. Every service writer should have access to the manufacture’s recalls and bulletins, most do not take time to read them.
As a technician I always tried to take time to read the recall announcements so I would be prepared if I had to perform that repair.
The recall notice sent to customers explains that the owner should refrain from charging the HV battery until a permanent repair is available.
Presenting the recall letter during the visit to the dealer can help service writers who are unfamiliar with the recall to understand the condition.
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Cars, esp plug in hybrids, have become very complicated in the past 15 years or so. Lots of electronic gadgets and gizmos. IMO, it’s to be expected that some of the new functions won’t always work correctly, and the designers won’t have a simple solution to offer up as a fix. Just comes with the territory. Suggest the best course is to use your car as a gas-it-up hybrid, and eventually a solution for the technical difficulty will be found.
The best way to prevent having to face this sort of problem is a car equipped with as little complex new technology as possible. But for many car buyer’s, that’s no fun. So just have to live w/it I guess.
You do have a valid complaint that the folks at the Ford dealership weren’t aware of the no-charging problem. But there is not much you can do about that now. Ford Corporation would probably want to know though, so you can write them about what happened. That might help somebody else.
Yeah, I’m hoping that it’s a lesson learned one for me to get involved in a hybrid it’s not something I would’ve done five years ago I’ve bought trucks for 40 years. This is my first car and I just wanted something to cruise. That was good on gas.
The dealer goes 30 years later the service manager should’ve been informed and if he was said something that he didn’t see it or however, it worked out. I bet he’s looking now. He was a good guy. He was empathetic to not knowing what was going on as well as apologetic at the same time.
It was his service advisor. I had the problem with because he was telling me when I got the car back I must’ve did something to make it not charge and I’m gonna have to pay for the modules . Lol
I’m glad it’s over and I am going to wait out the fix however I’m not happy about it! And I’m still paying high car insurance because my car has a battery in it and all the sophisticated stuff that can break along with it
Sometimes the service manager feels it is his job to defend the shop techs, so won’t admit the techs may have in fact caused the problem. I had a similar problem with a service manager years ago who — after a repair – insisted the car’s electric fuel pump should run with key in the ‘on’ but not started. I explained it had never done that before the repair, and asked him to demo it on one of the cars on the lot. He said he was too busy. This story goes on and on, but you get the idea. Eventually the shop fixed the problem but then the service manager denied the shop had done anything to fix it … lol …In part my fault bc I bought one of the first widely sold fuel-injected cars at the time.