My wife loves her Toyota Avalon as much as she loves me (I think) and recently we began to hear a noise from the front end. Thinking it might be a exhaust heat shield or something minor I took it to a trusted local shop,not my dealer. When a 15 inch piece of coil spring was handed to me I was shocked! He urged me to replace both front springs for proper balance. Price tag was $439.
Now I knew that the car was beyond the 3 year warranty but when I took the car to the dealer that week for regular maintenance I had hoped that Toyota would at least help a little to cover it. The dealer had even sold the new springs for the repair-my cost over $160. Even though the springs look brand new and even though there was no other damage-tires,wheels,suspension,etc ,Toyota simply says NO because the warranty is expired!
In the past I have in fact had success with both Ford and GM in covering out of warranty stuff. Last summer GM paid to repaint the alloy wheels on my 2007 Pontiac Vibe which of course is a Matrix by Toyota!!! I was bounced back and forth between the dealer and Toyota and unlike the earlier experiences where one call resolved the issues,Toyota just says NO,
The mechanic asked if my wife was offroading!! I do not think so and I am upset.