2018 Murano Intelligent Cruise Control Error

nissan
murano

#1

ICC has begun to fail repeatedly showing an error that “Front Radar Unavailable” - an indication that something is blocking the detector (nothing is). Dealer’s service department tells me this is a problem across all Nissan models lines and they’re working on a fix. No estimate as to how long this fix will take, Meanwhile, ICC cuts out several times a day and will give the error for a few minutes before clearing itself and I can re-engage it. No specific pattern for failure (i.e., sometimes traffic in front of me, sometimes there’s nothing in front of me).


#2

You need to contact Nissan at the corporate level. Perhaps the dealer is correct, and a fix is right around the corner, or perhaps they are BS-ing you. You want to have a complaint on record with the manufacturer. Contact info can be found in your Owner’s Manual.

:thinking:


#3

That’s good advice. I made sure dealer recorded my complaint on service Rreport, but I’ll follow up with direct contact to Nissan.


#4

I would not use the defective ICC until it is repaired by Nissan.


#5

Just to clarify, you made sure the dealer recorded, yada, yada. Does this mean you hold a copy of this complaint and what was done or not done?

Without a paper trail in hand, complaints mean nothing later.