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2012 Ford Explorer - Won't accept my CD

The radio unit will not accept the CD disc

I suspect you need a new head unit. It’s unlikely to be worth fixing, even if you could find someone to repair it.

Try Crutchfield.

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Either that, or–perhaps–there is already a CD in the unit that can’t be ejected.

+1

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You could get a rebuilt factory unit but unless you have the base system without the 8" screen Crutchfield won’t be of much help, they only offer head units for digital media (bluetooth/USB only)

It’s broken replace it