Very, very deep scratch

Maintenance/Repairs
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1

About a month ago, I noticed how scratches had developed on my trunk, roof, and hood. I got those buffed and detailed out today. However, here’s what I saw afterward—right next to the right headlight, there is a very deep scratch that is probably an inch in size. Beneath the light is a scratch that’s in the shape of a line.

Now—the detailer says it was already there. I was unaware of this being present when I brought it in today and I feel like I would have noticed it. But last week we did have heavy snow, and when clearing ice/snow off of the car some ice did slide off (a little over a week ago. So it’s plausible. And it’s possible that this could have happened and I missed it. However, is it possible that the equipment that’s being used to do buffing and what was improperly used and caused what I see here?

Second question. HOW do I get this out? I mean—completely out.

2

That scratch will have to be lightly sanded, then painted/clear coated with an airbrush.

Tester

3

Yep, agree. Looks like maybe the paint is not adhering real well. But needs to be sanded, primed, color coat, clear coat, sanded with 2000 grit paper and then polished again. A body shop can do that but they may want to do a larger section while they’re at it. I don’t see how a buffer would have done that though unless the large one was a burn through the paint, but I guess anything is possible.