I bought a pre-owned 2017 Jetta SE five years ago from Prestige Volkswagen. 2 years into having the car I got an EPC & Check Engine light. I called the dealer and they had me bring it in because it was still under warranty. They determined it was the turbo that needed to be replaced and so they kept the car for a few days while they worked on it. After they replaced it everything was fine, then months later almost exactly at that same year mark, I got the same codes again. I called the dealer again and they had me bring it in again. They said it was the turbo and that it needed to be replaced again. I left the car there a few days while they did the repair again and they said everything was good now. The car seemed to be running fine and then a year later, the codes came back up. Now the dealer says the car is out of warranty and I’d have to pay for it. I don’t want to pay for a repair that they clearly aren’t able to fix. This is the 3rd time in 3 years my turbo has gone bad. Is this a common problem for this car? Is there something else that could be causing the turbo codes to show, or that could be damaging the turbo? Any Ideas? Here are the codes I’m currently getting:
P2564 - Turbocharger Boost Control Position Sensor A Circuit Low
P056E - ISO/SAE
P00AF - ISO/SAE
P0300 - Random/Multiple Cylinder Misfire
P0301 - Cylinder 1 Misfire Detected
P00AF - ISO/SAE
P0303 - Cylinder 3 Misfire Detected
If this is the factory warranty, you have what’s called an on-going warranty issue.
This means the dealer is obligated to repair the vehicle under warranty at no cost to you.
But, some shady dealers try to get away from covering the warranty once the warranty expires.
But, they’re responsible to either fix the vehicle, replace the vehicle ,or refund your money deducting the usage you got from the vehicle. Because the original warranty issue was never resolved.
Tester
I don’t think it’s “normal” for the turbo to ever go bad. It’s worrisome for it to go bad annually.
I’d take it to a different shop, have another mechanic look at the issue(s). Know that you likely will have to pay for the repairs out of pocket.
I’d be calling VW corporate and having a polite but firm(ish) conversation about the turbo issues, and let them know that you really like your VW and hope to buy more in the future, but you are very concerned about your issue…