I take my car to a shop, some distance from my home, which is owned and operated by someone I know socially through a club. While work on my brand of car is never inexpensive I feel like this shop has always given me a fair deal and a much better price than a dealer.
I recently had roughly $1000 of steering work done on my car and in the process the front tires (badly in need of replacement) were moved to the rear. When I left the shop the tires seemed much worse than when they were on the front, but I was warned that they were in somewhat dire shape. On the shop’s advice my next stop was a tire shop to replace the offending tires; the trip was however about 25 miles from my acquaintance’s shop to my local tire shop.
When the mechanic went to remove the rear tires the left rear was missing three lug nuts and the remaining two were only finger tight. I was able to get the lug nuts and new tires with no damage to the car or myself. I called the shop and left a message describing my adventure which was returned the next day. The owner of the shop was apologetic, and asked me what he should do to make it right.
So, while there was no permanent damage that I can see, I was returned a car that was not safe to drive. In addition to replacing the lug nuts I had to buy; any thoughts on what would be fair?
Thanks for your input.