I dropped my car off at a small local shop to get CV axle replaced today. After it was done, I picked it up, and on the way back I heard a knocking sound, especially loud and clear at a very low speed. I recorded the noise using my phone and took the car back. The mechanic was about to close the shop. He did not want to check anything. After listening to the recording, he simply said that “it is an old car (it is an 06 Honda), don’t worry about some small noise”. I said I am concerned it might be a new issue as the noise wasn’t there before. Then he got all defensive and mad like I hurt his pride, started to question me whether he fixed the CV axle noise or not. I answered that CV axle noise was indeed gone. I left there, thinking the knocking sound will eventually disappear. The mechanic locked the shop and left as well.
Long story short, while driving back to work the knocking sound continued. I googled “knocking sound driving low speed”, and found two threads from this cartalk.com site, both pointing to lug nuts. I went out to the parking lot to check right away, and sure enough, two lug nuts missing on the right front wheel!
I called the shop and left a message. Not feeling safe to drive the car, so I took the bus tonight, and did not get home until two hours later.
The whole thing made me very angry! I don’t know if he did not put the two lug nuts back on at all, or if they were loose and lost on the way back to my office. I also don’t know if there could be any damage to the wheel driving like that. The mechanic was recommended to me by a coworker. He’s got over 40 years of experience owning the shop fixing cars, and seems to be a nice guy. I need to speak to him tomorrow, to make it right whatever went wrong today. If anyone had similar experience dealing with such a repair shop/mechanic, I would love to hear it! Thank you!