I’m a nervous wreck. I got my car serviced, oil change, tire rotation and balance at a Honda Dealership on 8/14/14 (I’d prefer not to say the exact one, hoping to speak to Service Manager Monday). Yesterday, my husband was staring at the car tire and his face was puzzled. He saw a bit of green and wasn’t sure why a metal piece was green. He looked even closer and noticed only 1 DARN LUG WAS ON. The wheel lock was the only lug keeping this tire attached to my car. I have been driving for 6 weeks in this dangerous condition. I feel sick to my stomach. We have an infant son, who is on the side of the affected tire. My husband uses public transportation, so he rarely drives. Yesterday, he decided to drive the car. He noticed a slight ticking sound that went away when we went on smooth asphault, and said he’d check the tires for a loose pebble. It reminded me that I’d heard a ticking sound that went away, on Monday, and I checked the tires for a nail, never noticing the missing lugs. Because of my wheel locks, I had 4 spare lugs in my glove compartment. I called AAA and had them attach the spares and check all the lugs on the other tires. AAA guy was absolutely appalled, said it was shameful, and that if it’d happened to his car, he would’ve been arrested for his reaction, and he showed me a picture of his child. He jacked the car up, and just barely loosened the wheel lock lug to remove the tire. With just a slight turn, the tire was completely wobbling, he inspected the rim, and said it doesn’t look damaged, but it should be rechecked since it was dark outside, also, he noticed 2 metal things attached to the wheel rim, next to the tire, and said it was a lazy balance job… What does that even mean?
My concern is that the wheel lock lug may have been stripped if it was getting loose over time, which is what the AAA person said may have been happening. Other concerns are about the rim, and any other damage that something like this can cause.
I don’t think I’m highly unobservant, and sadly, I even checked the tires before leaving the dealership, to make sure they were actually rotated, I just didn’t notice missing lugs. I do the usual walk around the car to check for scratches, or anything different after car maintenance.
So, now I need to get my 3 lugs back, but what else do I ask for that may have been damaged? Do I request new wheel locks? Has this ever happened to you? And, what is a lazy car balance job?
Please help. I’m don’t speak car and I was emotionally overwhelmed after talking to the AAA person, since he really stressed how dangerous the condition of my tire was with only 1 lug on.