My finger had the unfortunate experience of finding a razor sharp edge in my 2009 Hyundai Accent. The top couple millimeters of my finger were sliced off. I got medical treatment, but did not quite need stitches. Still, three months after the incident, full feeling has not returned to my finger. I reported this to Hyundai and I tried to work within their awful system to get them to investigate it. They sent me a nasty letter demanding reams of paper documenting many things, most of them completely irrelevant to the incident. When I provided them all of that documentation, they tried to send me settlement paperwork, in return for which they would send me a $200 check - but which came with a non-disclosure agreement so I couldn’t tell anyone about it. This non-disclosure agreement would also prevent me from providing the government with information if the NHTSA followed up on the report I filed. But they never inspected the car to see what happened so they could prevent it happening again.
While I realize that this is not the most dangerous aspect of any vehicle, I think this really demonstrates Hyundai’s priorities. And since they tried to offer me $200 in hush money, I want to tell my story.
On June 24 at approximately 9:50 AM, I was folding the back seats of my car back up. Since there is no handle on the back of the seat and I cannot reach to the top of the seat from the back of the car when they are folded down unless I am kneeling inside the trunk, I grabbed the hole the latch fits into, since this is the only part of the seat I could grab onto. While I had done this before with no problem, this time my index finger slid across a razor sharp piece of metal in this hole, slicing the top couple millimeters of my finger were sliced off. I went to the doctor and the doctor gave me sutures. The sutures came off in about a month, when I was finally able to use my finger again. Three months later, full feeling has not returned and it looks like there will be a scar.
I contacted Hyundai first on July 24 and we traded several emails. They demanded several records from me and said that if I did not provide them they would not investigate. I send them a 9 page letter with these records on July 4. It included some of my medical records, the invoice for my car, the registration for my car, the title of my car, and some lovely pictures showing my injured finger.
They replied with the insulting offer of $200 hush money referenced above, refusing to even consider investigating unless I signed the non-disclosure agreement. I eventually filed a complaint with the Better Business Bureau, complaint #20042154, on 9/13/13 which can be seen here
The complaint appears to be closed but I never got a response.