I’ve met tons of dishonest customers over the years. They would abuse their car in some way, cause damage, and then expect the repair to be covered under warranty
Coffee spilled near the shifter, which caused the shift module to short out
Driving through deep water, which hydrolocked the engine
Spilled something on the seats, and now the leather is ruined
The amplifier is ruined, because a body shop did a lousy job, and water leaks into the trunk
The damaged door panels, which were caused by the family’s 150 pound dog
Of course, they didn’t mention the true cause of the damage until we pressed them about it
Here’s the best one . . . a customer brought in their car for a service. The porter walked around the car, noted some damage to the front bumper, and got the customer to sign a form which stated he was aware that the bumper was already damaged when he brought the car in. The customer also verbally acknowledged it.
When I saw the car, I also saw the damage. I saw that the customer had signed off on the walkaround sheet, meaning he acknowledged the damage was preexisting. I even told my service advisor about the damaged bumper.
I did my service, and turned in the repair order
When the porters brought the car to the service drive, the customer yelled at the top of his lungs “What the f . . k did you guys do my bumper??!!”
He threw a fit and the service manager stepped in. He made a point of talking to everyone involved. Me, the porter, and the service writer. We all verbally acknowledged that we did not damage the bumper, because it was already damaged when the guy brought it in. We showed him the walkaround sheet, which clearly showed the damage, and clearly had the customer’s signature on it.
The service manager showed this to the customer, who threw another fit. He claimed his bumper was fine, and he never signed that sheet. He claimed it wasn’t his signature.
The service manager knew that this guy was a dirtbag, but because he was making such a scene, he decided they should talk somewhere more private. In his office, he promised the guy a new bumper, which he did get.
I suspect the customer went to the dealership, with the primary goal of getting a free bumper
An honest customer . . .