Now, of course, I don’t intend to depreciate the value of this beautiful community ( CarTalk). I just felt like bringing a smile to the community’s faces.
These two characters shown in the video are amazing couples 
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You are becoming a Troll .
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And you, are a first class schmuck.
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“Don’t rotate the tires”
I have seen many instances where a customer bought new tires from a tire store on Saturday, then a trip to the service department on Wednesday for a complete service. A complete maintenance service, or “10K” includes a tire rotation, just get the oil changed.
The service writer doesn’t know the car has new tires, the customer doesn’t know which services are due and the technician must perform all requested maintenance services or be treated as a criminal.
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Good info, Nevada. You have taught me a lot.
Exactly. The video (and many other discussions) is based on the premise that the customer has some idea of what condition their own car is in. I think many people on this forum overestimate the involvement that the general motoring public has with their cars.
I’ve recommended wipers because the rubber is torn and hanging from the blade, only to be told they’re fine. I’ve recommended a new clutch because it was slipping and was told that I was just accelerating too fast. I’ve recommended check engine light diagnosis and was told it can’t be fixed on this car. Sometimes we’re damned if we do and damned if we don’t.
Some people don’t even know what kind of car they drive. A customer once asked me if I had the right oil for her car. I asked her what kind of car she drove? She said it was a Ford Integra. It was an Oldsmobile.
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I’ve had days where 1/2 the customers had no idea what they drove… lol
One guy said he had a Hemi (gen3) in his Dakota, I said cool, did you do the swap or have it done or buy it already swapped, he got a little upset and said he bought it new that way, I said sir, Dakota’s (at that time anyway) never came with a Hemi, I asked for his keys and 1st thing I noticed was the V6 badging, next thing I noticed was the little ole 3.9L V6 between the fenders, well needless to say I just bit my tongue and for the few years I was at that location, he was convinced he had a Hemi… lol
Another guy said he had a XX Cady Deville, I went out and walked the dang parking lot 3 times, all I could find was a 10+ year newer CTS (or whatever)… Yeah, people have no idea what they are driving sometimes… Even worse when they give you the wrong keys…
Ohh the stories I bet most of us Pro’s that had/has the pleasure (cough cough) of dealing with the public and their vehicles could tell…
If I had a photographic and or had been smart enough to document all the craziness in this field, I could write a few books off of it…
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Yup!
I can recall a question from someone who had a problem of some sort with his “Honda Camry” (or, was it a “Toyota Accord?” I don’t recall which one it was.)
Anyway, an accurate answer to his question required that he clarify exactly what he drove, and when he was asked for info, he never responded.
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