It Hertz to rent a car

General Discussion
1

If you have rented from Hertz, a major data breach could have exposed your personal info (driver’s license, credit card data, contact information, social security and/or passport numbers) to hackers

2

Isn’t Hertz the same outfit that was so inept it couldn’t keep its own records straight and “erred on the side of caution” and contacted law enforcement to ARREST people that had rented the cars . . . ?!

If so, yes, it Hertz to rent a car

3

Yup!
That is the same company.

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4

I guess I won’t be renting a car, as I can’t afford to lose my job over a likely car theft arrest record :unamused_face:

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5

While having to deal with all the big rental car places in Nashville area and some that pasted through, Hertz was one of the worst to deal with and seemed to have very bad customer service…

But it still sux that they got hacked…

6

It wasn’t Hertz, but Cleo Communications. They handle transfers for Hertz.

7

My last rental was with Payless. Had to look all over for their booth. Said they only charged $4.10 forbtheirbgas so no need to fill up before returning. I don’t think I’ve ever paid $500 for one week but looks like they didn’t charge for gas anyway.

Seems like simple legislation to put the burden on lenders to verify identity could deal with this including deed fraud and credit fraud. Ya loan money to a ghost, too bad it’s on you.

8

I think it is going to be quite a while before we see any “simple legislation”.

9

While I’m unhappy that their data got breached, it happens to be many companies, inept and otherwise. The reality is that the more business you do with companies, the more likely you will get hit by one of their data breaches. You have to have credit monitoring and you MUST lock your credit with all three agencies so that no new accounts can be opened unless you unlock them.

I am a longtime Hertz customer but have rented from other car rental companies. They are no better or worse than any of them. As a “Presidents Circle” Gold member with them I find their rental process easy and seamless. When they didn’t have the car I wanted in the Presidents Circle lot in Houston, a super helpful Hertz employee found one for me in their “back lot”.

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10

I used to rent from National so that I could pick from the Emerald Aisle. At most airports large enough to have an Emerald Aisle, the selection was good. That was not the case at Phoenix. I could have any Dodge minivan or Nissan pickup I wanted, but not much else. When I traveled way too much for work I added the Executive Emerald Aisle and there were many more attractive rides to choose from. I once chose a Crossfire Roadster in LA. That was one of my favorites. I also had a New Beetle convertible there.

11

+1
I have done all of those things, and I urge other forum members to do the same–for their own protection.

Here is where I strenuously disagree with you. I’m willing to be corrected, but I don’t think that other car rental companies have had a pattern of reporting legally-rented cars as having been stolen. Hertz’s ineptitude with their record-keeping resulted in hundreds of people being detained or arrested for possession of a “stolen” Hertz vehicle which–in fact–was not stolen. In the most extreme case one man spent six months in jail for supposedly stealing a Hertz vehicle.

Just in case you hadn’t been aware of it, here are the details of the huge settlement that Hertz had to pay to the customers who suffered as a result of the company’s ineptitude:
https://www.npr.org/2022/12/06/1140998674/hertz-false-accusation-stealing-cars-settlement

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12

I can’t disagree with your position and what they did was egregious. My two counterpoints are:
1- I have never experienced problems with any rental car return, Hertz or otherwise.
2- After the story of their ineptitude and grossly negligent handling of “stolen vehicles”, Hertz made significant changes in 2022 in response to the public exposure caused by the news story.

I have not seen any reports of this happening since then and I have been renting many times a year from Hertz with zero problems. I know I am not convincing anyone to rent from Hertz who has made up their mind, but I am perfectly happy with them and will continue to work with them until they give me a reason to leave them.

13

I’m glad for you, and my only negative experience with car rental was a couple of years ago–with Avis. I had booked the rental through Costco Travel Services, which got me a nicely-discounted rate.

Luckily, I printed-out the details, because when I returned the car the discount had mysteriously :smirking_face: disappeared. I told the guy who owned the franchise that I would wait while he corrected the rate, and he did–but I’m convinced that he had tried to cheat me by changing the original contracted rate.

He looked embarrassed that I had caught this “mistake”… as he should have.

14

I have not locked down at the credit sites. Maybe I should but one of them got hit a couple years ago. Can’t remember all the companies that got hit. Even the law office we use in South Dakota got hit. The county though offers deed notification if anyone tampers with our deed and i do check our credit report regularly. I just don’t see why a lender should not be responsible for giving credit to a ghost and not me.