I did business with an independent shop for over 20 years. The management changed and suddenly all kinds of things were being found wrong when the car was in for service. I was told on one of our vehicles that the struts were bad and needed to be replaced. I didn’t have the work done and when I got home I crawled under the car and found no sign of leakage. I did the bounce test and the struts seemed fine. I had to have a tire repaired at my independent tire dealer and asked to have the struts checked. This independent shop does alignment,.brake work and suspension work. I was told that the struts were fine. Needless to say that the shop where I had.done business for over 20 years lost a.customer.