Looking for a little help on the legal end of this… or what is stated in the dealer service contracts.
2011 Taurus was at the dealership for an oil change — car is 6 months old with 6000 miles — grandma (my mother) driven!
Dealer informed us that the car fell off the lift and there was damage.
Dealer wants to quickly fix the damages… says it will be “just like new”.
I disagree. It will not be just like new. There is a substantial loss of value on a new car like this when it has a CarFax injury history. In some cases, I have seen dealers refuse to take cars on trade in because of an accident on the CarFax.
I understand that if we damage our own car, our insurance gets it back to where it was during the repair and does NOT compensate us for loss of any value on resale or trade in.
However, the dealer severely damaged an essentially new car that was in their care — at minimum ALL FOUR doors are damaged. 2 need to be completely replaced. They have been reluctant and have not yet shown us the enitire itemized list of what was damaged and needed to be repaired.
So, step 1 is to have a separate facility appraise the damages.
I think that an equitable solution would be to have some sort of compensation beyond the repair. I know that they may not be required to do this as I have not (sorry) looked at the service contract yet.
So… any thoughts? Anyone with any (inside) experience on this?