Hello, so I was at a reputable dealership which (for now) will remain withheld as i was leaking fluids. Upon my first visit, issue was claimed to be repaired but when I went to pick it up, I was still leaking fluids. Needless to say, I had to return twice with the same problem.
Second time, they found out my waterpump was bad and they were going to replace it. no problem. under warranty. This was Monday. Tuesday I called to follow up and they said it should be done by 5. Fine.
3:00 I get a call from not my service writer but the Service Manager saying while they had my car in for repair, they had an “Accident” with my vehicle. “SUPPOSEDLY” my car was on the hydraulic Lift and the Lift “SUPPOSEDLY” collapsed and my car experienced some severe damage. Needless to say, I immediately went to dealership to meet with manager who walked me to my car which was now outside in the parking lot.
Long story short, Their insurance adjuster came out to inspect my car and my car was deemed TOTALED. When I drove it in, only problem I had was a bad water pump.
A settlement offer has not been submitted to me yet, but what do you think the dealership needs to do to handle my situation? I have already contacted an attorney should I need him. I am waiting to see how the dealership handles the situation, before I take the next step to resolving the matter.
So far they have provided me with a rental, but obviously I will need a new for of transportation.
My car was a 2007 and had 84,500 miles on it.
Would love some SERIOUS input only please.