I sure hope someone can help me. We just had a fantastically good experience with a mechanic who found us just the used car we wanted, fixed it up for the price we agreed on ahead of time, and delivered a truly exceptional vehicle that we trust very much. I found the shop here at CarTalk, so I went in to leave them a glowing review and add to the community that way, and also help the shop. Somehow my 5 stars got recorded as 4.5. I could not figure out how to fix it, so I wrote a second review explaining they really are a 5-star outfit – and this time the review posted as ZERO stars! So now I am pulling DOWN their average rating!! I can’t seem to get in to fix things, and I can’t seem to pull that zero star rating down. Can someone please help me make this right? Instead of making things better for them, I’ve made them WORSE!
Uh oh! Thanks for letting me know. Would you mind sending me a private message with your email address so we can take care of this? Thank you.
Thank you! I would be so happy! How do I send you a private message, though? I clicked on your name and did not see a direct link. Thank you so much for helping me out!!
If you click on my picture, a little pop-up comes up. On the right side of that box there’s an option with an envelope icon to send a message.
I agree with dawn, that is not very obvious.
I must be doing something wrong, or maybe my system is too old. But I am not seeing any envelope icon in the pop-up window. (I do get the pop-up window, but it does not have that.) So let me try to give you my email address in a way that won’t make it easily available to spambots. (Given that this is a bit of an emergency for me to mess up their ratings, I am willing to be a bit daring. 
My user name here has two parts: the second part is clearly my personal name. Use that, and then the domain to send it to is tapestryinstitute dot – and then here, use the url designation for non-profits rather than for-profits. It starts with the letter “o”. How does that work?
Hi Carolyn. I just want to check: Have you emailed me yet? I’m not seeing anything so thought I would be sure.
I looked at the mechanics file and it has them at 5 stars and both your posts are there that should be good enough. Difference between 4.5 and 5 is not enough to worry about.
My second review has zero stars though. Doesn’t that mess things up?