I have an Endurance extended warranty and the head gasket blew. The head bolt stripped when the dealer was repairing, and now Endurance is refusing to pay. Their contracts require binding arbitration. Has anyone done that before? Any suggestions?

Sorry , John but even if someone had Endurance they might not see your post . Just do the Arbitrations and remain calm but stress you did not break the head bolt . Also if you have service records have them with you .

Well, according to their arbitration process, I have to initiate the process. Hire my own arbitrator and pay those fees. They hire an arbitrator that they pay, and then the two arbitrators hire a third arbitrator and we split the fees. Seems like a scam when you dig into the details, so I was hopi…

[image] john_bush_185060: Seems like a scam when you dig into the details, Pretty much decribes all vehicle extended warranties .

[image] john_bush_185060: The head bolt stripped when the dealer was repairing, and now Endurance is refusing to pay. Reason for denial? Usually the service contract has a list of specific failures that are covered by the warranty. Stripped bolt treads in the engine block aren’t normally list…

6-cylinder kia. it is 8 years old. supposedly failures by fasteners are not covered. But the head gasket didn’t leak because of the fastener, they just couldn’t replace the head gasket because of it.

Maybe it would be easier to sue them for false advertising. They say: “There’s no hassle and no runaround”. “Unlike other providers, our stress-free claims process means you get approved in as little as 48 hours.” We’ve been dealing with this for months now. All we get is runaround.

[image] john_bush_185060: But the head gasket didn’t leak because of the fastener, they just couldn’t replace the head gasket because of it. Do you know what caused the head gasket to leak? The leak was result of something other than head bolt threads pulled out of the block? Your contract s…

Sorry to here this, but it might be cheaper to just put a used engine in it and chalk it to lesson learned and see if they will pay for part of it, the amount that they agreed to for the head gasket repair… Might be cheaper then paying for 1 1/2 Arbitrators… I have never had to deal with this so I…

Head gasket leak just caused by normal wear and tear. They first claimed we drove the car after it overheated, which we didn’t. Then they finally approved the head gasket repair. Then the dealer had the bolt incident. Supposedly it is a fairly common problem with the engine.

Extended warranty....Endurance refusing to pay

General Discussion

texases May 2, 2023, 2:02am 4

What a mess. Sorry, I don’t have any advice. Hire your own arbitrator? And half of the third?? YIKES! Another terrible example of how extended warranty companies create barriers to making a claim.

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Extended warranty....Endurance refusing to pay

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