In November last year I was getting regular service for Acura MDX 2013(oil change etc.) at Acura. I told them that every now and then I hear a sound that seems to come from right front side. It was diagnosed as bad wheel bearing that needs to change. I have him my warranty card and he was supposed to call back. He never did. I tried to communicate with him a couple of times and was never able to
Get in touch with that agent. In January I went out of country for a month and came back mid February. Sound was still there and then one tire got a big nail stuck in it in March and I went back and saw the same agent. He got the tire fixed and was not sure of what happened to wheel bearings issue with warranty. Anyhow he did passed on the information to Warranty this time as they called me next day to inform me that since the vehicle remained in use after the diagnosis therefore they are not covering it.
Car is currently at Acura and they run the diagnostics again and now I am being told that left front and right rear needs to be changed as well and they have discussed with warranty and they are not covering the other two as well.
Question is :
- is it normal to face this kind of issue?
- Acura says that even if we accept (CarGuard)Warranty’s reasoning with one wheel bearings; it should not be the reason for other two. Can one bad wheel bearing lead to other wheel bearings’ issues?
3)what should I do?
Any help would be appreciated.
PS: I am sorry for long message.