Dealer Damaged my car

[gusto10]

the reason why they had it for more then a day ( this was another other story) I bought the car home and immediately notice the CD player wasn’t working. called my salesmen and he said they will replace it, easy enough. I brought it for service they took out the cd player and said it wasn’t working ( I already knew that) and said they had to order it and it will be in about a week. I figured ok so I left with my car and then called them for the next 4 weeks asking if the CD player came in they kept telling me it wasn’t in, Finally the service manager called me to tell me they had the CD player the whole time but it was under the original car owners name not mine but the problem was that lexus has a policy of any parts more then 30 days has to be return or else the dealer has to pay lexus corp for it so they returned it. OK lets get the part back you would figure so they did and called me to bring the car back anytime before march 23th so I made it for March 12 (thinking hey thats before the 23rd so they have the part) well I was wrong they called me on the 12th to say they will repair on Monday so keep the loaner till them and we will call you Monday. They then called me Monday to let me know that on March 11th someone accidentally sent the CD player back to Lexus Corp and that when lexus corp gets this CD player they will send out another but they must received this first and to just keep the loaner car until they fix the CD player. So for weeks they kept giving me excuses that lexus did receive it, then they told me they received but lexus didn’t send a bracket for it, on and on and on the excuses came. Bottom Line they had given me a loaner car, they did keep me informed about the cd player ( didn’t tell me about the accident)and I was being very patience because at the time I had some family medical matters that I had to attend to and couldn’t focus on the car and all the sudden a few weeks turned into almost 6 weeks. Thanks for your input