Whenever I bring my car into a shop for routine maintenance or a repair, I generally give the front desk person a printed checklist of things to have done. I have columns for the item to be worked on, a column labled done, cost estimate for labor, cost for parts, names of parts needed, after market or original, warranty for labor, warranty for parts,
I always ask them to check off the items they have done, and fill in the columns for that item. My independent repair shop is a good one, seems to know their business, has a good reputation, etc. However, they routinely “forget” to mark off items on my list or the list gets lost or is not given to the actual folks who do the work.
I am one of these people who likes detailed explanations of the work that was done, so I can keep my records up to date.
Am I breaking some unwritten rule here by controlling what happens to my car?
If so, how do I get them to complete my checklist??