@PvtPublic , I’m surprised that you had problems getting a replacement from Craftsman.
I got my list of things from HF yesterday and stopped at the Sears store in Brookfield, Wi on my way home.
I needed a good set of Flare nut wrenches because the old set… I had gotten as a gift and a few were pretty sloppy fitting. I found a good set for $35.
I also brought along a Craftsman 12mm X 14mm boxed end wrench that was worn out. I handed it to the cashier with the explanation that it was worn and rolling over the points of the nuts.
He walked over and got one off the rack. I didn’t have to wait for some supervisor or fill out any form…that was it.
Then the phone rang and he got tied into a conversation with a customer over something. I was getting a little disturbed because all he had to do was give me my change. When he was finished he apologized and knocked $5 off the price of the wrenches for my time. I’ll take that any day!!!
I’ve had two other times at Sears where I brought back items, and they were both the same results as yesterday. One was a cracked socket. No questions about how it cracked or what I did to crack it…they just gave me a new one off the rack.
The other was a work light with a poorly designed clip for the magnet. They just handed me a new one.
All of these were different stores in SE Wisconsin…maybe it is the store management where you went. I would try a different store if there is one nearby.