I have attempted to resolve this through the state AG’s offfice, to no avail. My next step will be small claims court. Again, this is a “reputable” longstanding dealership conglomerate which sells new cars for sever manufacturers.
However, I did sign a few places on 40 pages of paperwork, and somewhere on that paperwork it stated the general features of the car I actually purchased (although not all of them). Regardless, this is still a bait-and-switch, since I was negotiating a higher purchase price based upon features the car supposedly had, to later find out it did not have them. The only point I would have caught the discrepancy is upon signing the sales paperwork after the deal was made, but I did not spot them.
The dealer salesman knew I was negotiating upon a 2.0T engine. (I am not that familiar with Ford’s engines; the foam-ish engine cover prevented me from lifting it to actually lay eyes upon what was underneath during inspection.)
This car ended up not having the self-parking feature as stated on the used car sticker on the window at time of purchase. It even had the 6 cylinder engine, and the sticker had claimed the 2.0T (I do a lot of highway miles, so this was important for fuel economy - and the 2.0T is a $995 upcharge over the 3.5 V6, MSRP).
There are a few other more minor features that were listed on the sticker that the car I purchased did not have. The salesman was “selling to the sticker” as well, meaning he never stated (or perhaps never knew) that the car he was selling was different than the options listed on the window. After driving to a gas station to fill it up after purchase, he even made a statement pertaining to how great the 2.0T engine in that car was to drive with.
So, how do I approach this? Small claims?
I was screwed, regardless of my own mistakes. The dealer wanted to offer a few free oil changes only. (This is an outrage, as I first noticed the engine was different only after having to change the oil myself on a Sunday preceding a long road trip after owning the vehicle for two weeks, because after supposedly 45 days on their lot, they’d never changed it!)
At the very least, once this is resolved, I will be on the dealer’s Facebook page and Google Reviews page to share verbatim the absolutely idiotic letter he replied to the AG with, as well as the entire experience.