I’ve run into a problem that I did not know existed until last week. The car is 2019 Hyundai Kona (still practically brand new, with only 1700 miles–only 1600 driven by myself). The AC was not working when I started using it seriously only a couple of weeks ago, so I took the car in to have it taken a look.
The dealership surprises me by claiming that 1) there’s a condenser leak 2) it’s apparently caused by external damage, which supposedly makes it not warranty coverable; 3) it’d cost $1300.
Now, it would be covered by insurance, or so it wouldn’t cost the whole amount, but I’m a bit bugged by the whole thing. You’d think that there’d be some obvious signs that the car was hit by something for there to be damage to the condenser. There is a ding on the license plate, but that’s nowhere near the condenser. They did not show me where the damage was, which had me become a bit suspicious, but the insurance appraiser did take pictures and she sent them to me when I asked for them, and where the leak is apparently nowhere near the ding, on the opposite side. of the car. So, at minimum, the leak seems to have nothing to do with the ding, I’d think.
I’ve done a fair amount of internet search and talked to some people, so the sense I have is that this is extremely rare–people have apparently heard that this can happen, but no one has actually run into anyone who had this happen to them (including some ppl in auto repair business). I don’t think this is a complete fabrication, but I can’t escape feeling that they are trying to pull one over on me. Is this just an instance when I’m insanely unlucky, or am I being taken for a ride? What kind of explanation would indicate that this is not an instance of the dealership trying to take unfair advantage of an unfortunate situation?