My mom has a 2018 Honda CRV. It has 7500 miles on it. The car is less than a year old -maybe 10 months…
She brought it in for a regular oil change. Five days later she is driving, luckily not on the highway - because all of a sudden the car made an awful noise and stopped. Many lights in the car went on. When it was brought into service for this problem it took them a week to figure it out and the service agent said they had never seen. Anything like this before.
Turns out plastic wrap was left on some piece of the parts needed when changing the oil which prevented oil from reaching the top part of the engine. We were told the whole top cylinder of the engine had to be replaced.
We have not yet picked up the car. I am uncomfortable taking the car back when the engine had to be taken apart like this and put back together. This was negligence on their part. I only found out the real reason because I got in touch with corporate. The local dealer has still not admitted that the car stopping was due to their mistake. If my mom had been on the highway who knows how’any would be injured.
So my questions are what re purse do I have? Should I be worried about the stability of this car now with half the engine replaced? Is it more likely to have future problems? Does this repair devalue the car more than normal?
The service agent said for our inconvenience they will give us the next couple oil changes for free. He doesn’t know yet we know the real reason for this repair and I don’t believe free oil changes in anyway compensates for this mistake. Honestly I would like them to give us a new CRV.
Corporate said it was up to the dealer now since it was faulty workmanship and not a problem from the factory (first service agent said might be a faulty mold from factory when built).