2017 Ford Escape - Infotainment woes

I have issues with in dash screen, it is blank. it happened couple time but always came back on. I have radio the only other thing that doesnt work is the set button for radio stations. but works on steering wheel with changing of station and volume. Could it be loose wire? Dealer is telling me they guess its the unit, LCD screen itself.

Not likely

VERY likely. Sorry!

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