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2015 Ford Escape - Radio issues

Radio making loud crackling noise then there’s no sound and cannot change channels.

Try resetting the stereo by removing all related fuses. If this doesn’t work, you likely need a new radio. You may be able to find a used exact replacement, but you would probably be better off with an aftermarket unit. Note: the aftermarket route is not recommended if you have the 8" LCD screen stereo system. Go to Crutchfield.com for details and advice.