2014 Dodge Ram Laramie. Steering functions were not working including horn. All buttons/functions on my steering wheel stopped working. Dealer cannot find the issue. After researching, I found out I had no air bag function even after the recall in 2015! Are you kidding me? Meanwhile I have no horn, no steering wheel functions on any buttons and God forbid an accident, airbag will not deploy . To me this is a serious safety issue that should be recalled and covered regardless of age and mileage.
Take the car to another dealer, yours seems a bit incompetent.
Do you have an SRS light on the dash? If no, why do you think the airbag won’t work.
Clockspring fault, but should trigger an air bag light.