My wife’s 2014 Cadillac CTS has developed the spider wed CUE screen and it has been reported as a defective part. Cadillac wants $1500.00 to replace even though there have been numerous reports of problem. Don’t think it should be on customer.
Why are you telling us this? What do you think we can do? What help do you want?
6 year old expensive luxury car with a broken part needing an expensive repair…completely normal.
You may not think it should be on the consumer, but since it’s out of warranty, Cadillac is under no obligation to fix it for you for free.
Unfortunately, this can’t be a safety issue, and Cadillac will not issue a recall. You might consider a used unit installed by a different shop. The dealer won’t install used parts. Maybe you can find an aftermarket unit to replace this one.