2012 Cadillac CTS Coupe - how do I get help from the manufacturer?

Some of us are familiar with “goodwill” repairs which is a reasonable route to pursue but the OP doesn’t want to bring the vehicle to the dealer and seems to expect a new car out of the deal.

I have performed goodwill repairs on vehicles with over 100,000 miles but much depends on the customers relationship with the dealer and the owners attitude.

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