I took my car to Cottman’s Tuesday with leaking clutch fluid. I was told both the master and slave cylinder were leaking and needed to be replaced for a total of $325. They ordered the parts and I brought my car back the next day, Wednesday morning at 8. I was told the car would be ready at noon.
Around 1 p.m., having not heard from the shop, I called and found out one of the parts they ordered was wrong and it would take until Thursday to get the right one shipped from out of state. The old master came apart when they took it out and the car was inoperable until a new part could be installed. I was told the car would be ready by 2 on Thursday.
At 2 on Thursday I called and found that the wrong part was shipped from out of state and that the right part would be in Friday. They said my car would be ready at noon on Friday.
Friday morning they called to say the part came in but was much more expensive than the wrong part they’d initially quoted me. The total would now be $450 plus tax.
They left me an extra two days without a car, misquoted me, and want me to pay an extra $125 that was never mentioned at any point. Even if they had mentioned a higher price, it wouldn’t have been until after my car was disabled and I was stuck for two extra days without transportation.
Is it right to expect me to pay that extra cost after they have me in a situation where I can’t do anything about it and have no alternative other than hauling my car left inoperable away from their shop? What’s your advice?